
Frequently Asked Questions
Does Kristien Surya jewelry only use precious metals for each piece?
Yes, we exclusively use precious metals such as sterling silver and gold for the metal components of our jewelry.
What is gold vermeil?
Gold vermeil is a high-quality, durable type of jewelry that consists of a thick layer of gold (usually at least 2.5 microns) over a base of sterling silver. This combination ensures both beauty and longevity.
Do natural gemstones have energy?
Yes, natural gemstones possess unique energy properties due to their composition and formation processes.
Are all the gemstones used in Kristien Surya jewelry natural?
Yes, all of our gemstones are 100% natural. Some gemstones are treated to enhance their color or clarity, but this process does not change their natural origin. Treated gemstones are still considered natural, as the treatment simply improves their appearance while preserving the integrity and quality of the stone.
What are treated gemstones?
Treated gemstones are natural gemstones that have undergone processes to enhance their appearance, such as improving color, clarity, or durability. Common treatments include heating, chemical treatments, or irradiation. These treatments are standard practices in the gemstone industry and are done to bring out the stone's natural beauty. Even after treatment, the gemstone remains natural, and its value is often enhanced while maintaining safety and durability. At Kristien Surya, we strive to use as many untreated gemstones as possible, preserving their natural beauty and integrity, while still ensuring all gemstones are safe for everyday wear.
Can gold vermeil pieces engraved?
We advise against engraving to preserve the integrity and beauty of your gold vermeil jewelry.
Can I wear Kristien Surya jewelry in water?
Yes, for our solid gold jewelry pieces. No, for the gold vermeil jewelry pieces. For gold vermeil jewelry, we recommend avoiding prolonged exposure to water as it can speed up tarnishing and damage the gold layer.
How can I track my order
You can easily track your order by entering your order number or email address used for the purchase, or simply by entering the tracking number at Track My Order . You may also find this page under SERVICES menu.
How to I clean my KS jewelry?
Please refer to our Jewlery Care & Maintenance Guide.
Warranty
All our products come with a complimentary 2-year warranty. We also offer an optional 10-year extended warranty, which you can purchase at checkout or after your purchase by contacting us directly. For more information, please visit our Warranty page for full details.
Can personalized piece be returned?
All personalized pieces are final sale and cannot be returned or exchanged. Please review our Return & Exchange Policy for more details.
